Water damage typically occurs suddenly and without warning, so our certified water damage restoration technicians are ready when you need us, around-the-clock. We have a variety of state of the art water extraction, air movement, dehumidification, and containment equipment, to dry out your structure as quickly as possible.
Professional moisture detection equipment will be used to evaluate and document the psychometric conditions (temperature, relative humidity, and dew point) inside and outside the building and the moisture content of materials in affected areas. If at all possible, we aim to “dry in place” and we only remove materials when necessary. In other words, we will only cut into your ceiling, walls, cabinetry, or flooring if it is reasonable and justifiable by the recommendations set forth in the Standard and Reference Guide for Professional Water Damage Restoration, otherwise known in the industry as the “S500”.
Restoration and insurance professionals alike place water damage claims into one of three categories. Our initial assessment of the category of water will determine the procedures necessary to restore your property to pre-existing or “pre-loss” conditions.
Categories of Water Damage
1. Clean Water
Originates from a sanitary water source and does not pose substantial risk from contact with skin, ingestion, or inhalation exposure. However, once clean water leaves the source, it might not remain clean after it contacts other surfaces or materials. The cleanliness of Category 1 water may deteriorate to Category 2 or 3 for many reasons, including but not limited to: contact with building materials, systems or contents; mixing with soils and other contaminants. Odor can indicate that Category 1 has deteriorated.
2. Gray Water
Contains significant contamination and has the potential to cause discomfort or sickness if contacted or consumed by humans. Examples can include, but are not limited to: discharge from dishwashers or washing machines, overflows from washing machines, overflows from toilet bowls on the room side of the trap with some urine but no feces, broken aquariums, and punctured water beds. The cleanliness of Category 2 water can deteriorate for many reasons, including but not limited to: contact with building materials, systems, and contents; mixing with soils and other contaminants.
3. Black Water
Grossly unsanitary and can contain pathogenic, toxigenic, or other harmful agents. Examples can include, but are not limited to: sewage, toilet back flows that originate from beyond the toilet trap (regardless of visible content or color), all forms of flooding from seawater, ground surface water and rising water from rivers and streams, and other contaminated water entering or affecting the indoor environment, such as wind-driven rain from hurricanes, tropical storms, or other water related events.
If you are experiencing water damage in your home or at your business, we encourage you to contact our specialized experts for a damage assessment.